Cable TV customers without cable service – following the severe storms and high winds in Ohio in recent days – should report the outage to their cable company.
When a customer reports a weather-related service interruption that lasts more than 24 consecutive hours, the customer can receive a credit for each hour of the disruption.
“You must speak to a customer service representative to receive the credit,” said David Goodman, Director of the Ohio Department of Commerce. “Even if a recording notes the company’s efforts to restore service, the customer must report the disruption to a cable company staff member to receive the credit.”
In some instances, cable service may be available, but the customers cannot receive it due to the electrical outage. The only way to determine this is to call the cable company.
Customers can find their cable company’s customer service phone number HERE.