A press release issued from Loveland City Hall today:
As a part of the City of Loveland’s ongoing efforts to reduce its operating costs, the City has eliminated a receptionist position and will implement an automated phone call answering system for its main line at City Hall.
The system will provide residents calling 683-0150 with a series of options from which they can choose to direct their call to a staff member. With as little as a push of a button, callers can speak with a person who can respond to their inquiries.
The implementation of an automated answering system comes as a part of a broader effort to reduce the City’s operating costs in response to cuts in state funding and reduced property values in the community. The City of Loveland will launch a third-party administered lockbox service for utility billing which dramatically reduces the City’s in- house utility bill processing. With this work formerly performed by the City’s receptionist position being outsourced, the City no longer had justification to keep a full- time receptionist and as a result that position will be eliminated.
The elimination of this job is expected to save the City between $20,000 and $30,000 per year after lockbox and other costs are accounted for. The City of Loveland has eliminated 4.9 positions since 2010, cutting its work force by more than 10%. This is the first elimination of a position by means of layoff; other job eliminations have been implemented through attrition and retirements. The City’s overall personnel costs have been reduced by more than $300,000 since 2009 because of position eliminations and benefit changes, even as employees have enjoyed pay increases consistent with inflation over this period.
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