Columnist Cassie Mattia lives in Historic Downtown Loveland

Loveland, Ohio The speed and the accuracy when receiving a 911 call are top priorities to any 911 dispatcher. Although these 911 dispatchers do their best to focus on speed and accuracy one fact that many people may not know is that 80 percent of 911 calls are made from a cell phone meaning no matter how quickly a dispatcher works to alert first responders that dispatcher is only able to identify the caller’s phone number and a VERY vague sense of their location. If a 911 caller is unable to speak due to their emergency situation how is a 911 dispatcher able to effectively get emergency personnel to where they need be quick? This is a problem that emergency responders have been working hard for a very long time to make better or even fix permanently.


Recently the Loveland-Symmes Fire Department and Northeast Communications came across a solution that many police and fire departments have adopted due to the 911 issue. It’s called “Smart911,” and it’s a national 911 database that ensures when you dial 9-1-1 your information is readily available. According to Smart911’s website when you download the Smart911 application to your phone, “you can provide 9-1-1 call takers and first responders critical information you want them to know in any kind of emergency.

A Mobile App For A Mobile Community

You can now download the Smart911 app for free to create a Safety Profile and receive targeted alerts.

When you call 9-1-1, your Smart911 Safety Profile displays on the 9-1-1 screen and the call takers can view your addresses, medical information, home information, description of pets and vehicles, and emergency contacts. You can provide as much or as little information as you like.

Smart911 is a national service meaning your Smart911 Safety Profile travels with you and is visible to any participating 9-1-1 center nationwide.”

Jon D. Frye, Deputy Chief of Loveland-Symmes Fire Department couldn’t hold back his excitement for the Smart911 partnership with Northeast Communications.

“We are so excited to announce that Northeast Communications has partnered with Smart 911, a National 911 Database to ensure your information is available at the time of need.  Please register yourself and your family at or download the Smart911 app on your smartphone. You can list all your information about your home, medical history, medications, best door to access and much more. Anytime you call 911 within our community your information will automatically be available to our dispatchers,” Frye explained, “Smart911 is free, all we ask is our residents and businesses register online.  Wherever you travel your information goes with you, as long as the nearest 911 center are subscribers of the Smart911 product,” Frye added, “Smart 911 has many other features, such as reverse text 911 if a caller dials 911 but is unable to speak due to the situation, language barrier or medical issues the dispatcher can immediately send a text to your phone number and start a text conversation. Smart 911 instantly accesses all of the information that you have put into the system to ensure the quickest, most appropriate information is passed along to first responders.”

If you would like more information on how you can get your loved ones signed up for Smart911 visit or download the Smart911 app on your smartphone.

Columnist Cassia Mattia is a resident of Historic Downtown Loveland

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